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Terms & Conditions

Welcome to RPM VIETNAM.

When you visit our website, you agree to these terms. The website reserves the right to change, modify, add or remove any part of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after the changes to the Terms and Conditions are posted, it means that you accept those changes. Please check back often to stay up to date with our changes.

Please read carefully before deciding to buy:


– When accessing our website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

– We grant a license to use so that you can shop on the web within the stated Terms and Conditions of Use.

– It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If we violate any of these, we will cancel your license without notice.

– This website is only used to provide product information, we are not the manufacturer, so the comments displayed on the web are the personal opinions of customers, not ours.

– You must register an account with authentic information about yourself and must update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

– During the registration process, you agree to receive promotional emails from the website. Then, if you don’t want to continue receiving mail, you can opt out by clicking the link at the bottom of any promotional email.


– All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.


– When you place an order at RPM VIETNAM, we will receive an order request and send you an order number. However, the order request needs to go through an order confirmation step, RPM VIETNAM only confirms the order if your order request meets the order fulfillment criteria at  RPM VIETNAM

– In order for your order to be confirmed quickly, please provide correct and complete information related to the delivery, or the terms and conditions of the promotion (if any) that you participating guests.


RPM VIETNAM provides payment methods: cash on delivery, international payment card or domestic payment card.

– Except for some cases with separate notes, usually you can choose one of the 3 payment methods above when placing an order. However, to ensure the safety for you during the payment process, for orders with a high value of 30 (thirty) million or more, RPM VIETNAM only accepts pictures prepayment method by International Payment card or Domestic Payment card.


– With the desire to bring many benefits to customers, RPM VIETNAM and its member merchants regularly have special discount programs. However, to ensure fairness for customers who are end consumers of RPM VIETNAM, we reserve the right to refuse orders that are not intended for personal use or purchase. large quantity or for the purpose of buying and selling again when you participate in promotions.

– Normally, the maximum number of products for each customer when participating in a special promotion at RPM VIETNAM is two (02) products. Promotion rules will be updated at the promotion page from time to time and can be changed without prior notice to customers.

– RPM VIETNAM reserves the right to refuse orders that do not satisfy the terms and conditions of participating in promotions without notice to customers. Therefore, please carefully review the Rules of each program before participating.


– Discount code is a form of discount that We gives to customers that may have a partial or full value reduction of the value of the order.

– Each order can only apply 1 discount code, you will receive detailed information about the terms and conditions of using the discount code attached. To ensure fairness for customers who are end consumers of We , we have the right to refuse orders that are not intended for personal use, bulk purchases or for the purpose of resale.

We reserves the right to refuse orders using discount codes that do not satisfy the terms and conditions of using discount codes without prior notice. The discount code in this case will not be reissued. In addition, RPM VIETNAM has the right to refuse to renew expired codes, codes that are not used to their full value or unilaterally stop order fulfillment arising from your side.


– The product price listed at RPM VIETNAM is the final selling price including Value Added Tax (VAT). The price of the product may change depending on the time and associated promotions. Additional shipping or fulfillment fees will apply, if any, and will be clearly displayed on the Checkout page when you place your order.

– While we do our best to ensure that all information and prices displayed are correct for each product, there are occasional instances of errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with correct price or cancel the order. If we are unable to contact you, the order will be automatically canceled on the system and a refund will be issued (if the order has been paid in advance).

– Price difference: Member traders operating at RPM VIETNAM e-commerce trading floor can provide the same product with different price policy, you have the right to Select and compare prices among member merchants to get the best price for your order requirements. RPM VIETNAM does not interfere with the pricing policy of each Member Trader if a dispute arises.


We will keep the customer’s personal information for about 1 year until the customer no longer trades. We will retain and use customer information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


Our Privacy Policy may change from time to time, in response to changes in the law or our services.

You can change your contact information at any time by contacting We . Your changes will be updated shortly.

You can delete your order at any time by contacting us.

If you would like to request removal of non-purchased orders, please contact us.


We may disclose personal information of customers at the request of lawyers as well as competent authorities.

We will provide customer information when we believes that doing so is necessary to protect the interests of customers, ensure the safety of customers. customer or other person, fraud investigation

We also use cookies, tracking pixels and similar technologies of third parties such as Google, Facebook, Adroll.Cookies which are small data stored in your browser in order to better optimize your experience. for you; including the storage of your information for future logins, and the delivery of tailored advertisements and offers to you.


– RPM VIETNAM aims to provide the best quality of goods and services to customers through the products listed for sale on our website and refuses to sell illegally manufactured, copied, counterfeit products, Counterfeit, unknown origin…

– Member traders of RPM VIETNAM are required to strictly comply with the quality assurance and product origin and origin, as well as take responsibility before the law for their actions. violate. In case of detecting products that are illegally manufactured, copied, counterfeit, counterfeit, of unknown origin…, RPM VIETNAM will immediately suspend or terminate the right to sell and execute sanctions against the member trader unit that violates.

– In case you suspect that the product is illegally manufactured, copied, counterfeit, counterfeit, of unknown origin…, please notify us immediately by contacting the Department. Customer support at RPM VIETNAM for information verification and support.


– All intellectual property rights (registered or unregistered), informational content and all designs, text, graphics, software, images, video, music, audio, translations the software, the source code and the underlying software are all our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.


– The terms, conditions and content of this website are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website. .


– Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.

– You must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system’s data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of request by law enforcement, we will be forced to provide this information to law enforcement agencies.


All customers participating in transactions at RPM VIETNAM via international credit cards are protected by encryption (see details in the “Privacy Regulations” clause above). Thereby, when making online payments, please note the following details:

– Only use websites with secure payment certificates.

– Absolutely do not lend your credit card or account to others to make payments at RPM VIETNAM; In the event of an unexpected transaction, please notify RPM VIETNAM so that we can provide timely support.

– Check your bank account regularly to make sure all card transactions are under control.


– Customers when shopping at RPM VIETNAM must order and receive goods in the following order:

Option 1:  Pre-pay online via credit card (Visa, Master card..):

  • Step 1:  Customers place an order, provide complete and authentic information
  • Step 2: Customers pay in advance;
  • Step 3: RPM VIETNAM checks, confirms the order and ships the goods;
  • Step 4: Customers check and receive goods;

Option 2:  Pay later:

  • Step 1: Customers place an order; provide complete and authentic information
  • Step 2: RPM VIETNAM Order Verification
  • Step 3: RPM VIETNAM confirms customer information (phone, text, email)
  • Step 4: RPM VIETNAM delivery
  • Step 5: Customers receive goods and pay

– In these cases, customers can look up transaction information via email sent to the customer mailbox registered with RPM VIETNAM or check the transaction status at RPM VIETNAM website. In addition, customers can look up transaction history when logging into their account at RPM VIETNAM website.

– In case the customer wants to correct the information, the customer should notify RPM VIETNAM via the hotline 0909 793 361 / 0909 193 361 or write a message at RPM VIETNAM.


– In all cases, the customer has the right to terminate the transaction if the following measures have been taken:

  • Notify RPM VIETNAM of transaction cancellation via hotline 0909 793 361 / 0909 193 361 or a message at RPM VIETNAM
  • Return of goods received but have not been used or enjoyed any benefits from such goods (as defined by the return policy at RPM VIETNAM)


– Customers are responsible for providing complete and accurate information when participating in transactions at RPM VIETNAM. In case the customer enters incorrect information submitted to the sales website of RPM VIETNAM, RPM VIETNAM has the right to refuse to perform the transaction. In addition, in all cases, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:

  • Notify RPM VIETNAM via hotline 0909 793 361 / 0909 193 361 or input Message at the address RPM VIETNAM
  • Return of goods received but not used or benefited from.


– Any controversy, claim or dispute arising out of or in connection with a transaction at RPM VIETNAM or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court under the Consumer Protection Law Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.


– In the event of any damage arising from a violation of the Website Usage Rules, we reserve the right to suspend or lock your account permanently. If you are not satisfied with the website or any of the terms, conditions, rules, policies, guidelines, or practices of RPM VIETNAM, your only remedy is to stop working with us.


– All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related) shall be governed by and construed in accordance with the laws of Vietnam. We reserve the right to amend these Terms and Conditions at any time and such modifications shall be effective immediately upon posting at RPM VIETNAM.

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